SR Technics careers open positions

Customer Material Manager

  • Belgrade
  • Work experience
  • Engineer
  • Fulltime
  • Code: 8832
Customer Material Manager, 1. imageCustomer Material Manager, 2. imageCustomer Material Manager, 3. image
We are a world leading Engine MRO service provider, headquartered in Zurich, Switzerland, with over 90 years of operational experience. Our unwavering dedication to innovation, excellence and environmental responsibility propels us forward on our journey to becoming the leading, most customer-centric, and sustainable Engine focused MRO worldwide.

Working with an extensive network of partners and business development offices in Europe, the USA, Asia and the Middle East, we offer comprehensive, fully customized solutions for the Maintenance, Repair and Overhaul of aircraft engines, airframes and components sales business including impeccable technical support to over 500 customers worldwide. Our mission: We safely power your flight.
 
As a Customer Material Manager you will be responsible for the in-time disposition of the scrap material from Engine Shop Visits and for overall warranty process i.e. to process on behalf of its customers any ISP Credit Note Claim(s) with the OEM(s); to pass on any received ISP Credit Notes from the OEM(s) to the respective customers.

Your tasks

  • Liaise with customer to define if scrap review is required and organize accordingly
  • Request ESEE to prepare with scrap team the material (i.e. remove unnecessary material, shop damage parts)
  • Obtain feedback from scrap review, along with scrap list from scrap team – produce list of unserviceable parts from SAP according to ESN and according to priority regarding list of unserviceable parts
  • Store in engine folder and mark items to be kept
  • Follow up if necessary for disposition instructions from the customer
  • Administrate disposition of parts released:
  • Obtain quotes for packing, approval from customer and release of packing.
  • Create delivery sheets
  • Coordinate collection with selected disposition company
  • Follow up on Held material with ESEE
  • Follow up on open decisions with customers, based on RAIL (Scrapliste  was_wo_wer_seit wann)
  • Issue Legal letters for long held material, after consultation with AM
  • Follow up on letters and obtain release of AM to dispose material
  • Administrate the disposition
  • Create delivery sheet for AMs upon request or engine redelivery schedule (Engine shipment, part shipment)
  • Manage MMS program
  • Lean / CI: Identify key improvement areas and support in definition & implementation of improvement steps. Take part of Lean / CI initiatives in general
  • Administrate overall warranty process
  • Identify new SB(s) with a valid ISP
  • ISP Credit Note Claim process: check of ISP related SB(s); preparation of the ISP Credit Note Claim; fill out the ISP Credit Note claim form; ISP CN claim execution PW&CFM
  • Coordinate with invoicing department in order to proceed with CN
  • Deputize RQS by processing and negotiating MATRIX requests with customers – technical clarifications and repair quotes 

Your Profile

  • Degree in Economics, Business administration or similar
  • SAP knowledge
  • Advanced knowledge of MS Office
  • Basic Engine knowledge (Architecture, work scope levels, Engine SV cycle)
  • Fluent in English, both written and spoken
  • 3+ Engine or Aircraft maintenance field (mechanic level)

We offer

We offer an attractive position in a global and dynamic company. Through competitive employment conditions, you will have the opportunity to develop both professionally and personally.
  • Ivana Spremo Djuric