SR Technics careers open positions

Customer Support Engineer

The Customer Support Engineer provides technical support, definition and implementation of engine work scopes in agreement with the customer.

Your tasks

  • Actively support by identifying, participating or leading in problem solving activities or initiatives
  • Preparing and defining engine work scopes of the engine model CFM56 / PW4000 for engine shop visits with regard to customer requirements, SR Technics technical standard and contractual obligations
  • Optimizing of the Workscope in regard of performance, reliability, shop visit costs and turnaround time
  • Technical customer support for these engines during the shop visit
  • Defining and improving the technical standard and maintenance concept of the CFM56 / PW4000 engines and engine components considering the aviation requirements according to EASA Part 145 and all quality and commercial aspects
  • Preparing reliability analysis and continuously updating and improving the Engine Maintenance Program
  • Sales Support
  • Executing damage event investigations and issuing investigation reports
  • Technical assistance for engine maintenance and piece part repair organization
  • Interacting with OEM’s and vendors to improve reparability and reliability of engine parts and components
  • Supporting commercial Product Management regarding contractual issues as removal plan and workscoping incl. LLP (Life Limited Parts) management
  • Executing and participating at technical customer co-ordination meetings
  • Optional: Developing and reviewing one-time repairs under EASA Part 21 / SR Technics DOA (Design Approval Organization) under consideration of commercial and economical aspects in the function of a Design Review Engineer

Your profile

  • Bachelor or master of engineering (mechanical or aerospace science), ETH, FH or HF
  • Aviation MRO industry experience
  • Good knowledge of English (B2) and German (B2)

Your chance

We offer you an attractive position in a global and dynamic company in the aviation industry. Direct applications will be treated with priority. Please note that due to Swiss immigration regulations, we currently only consider applicants holding a EU Passport, Swiss Passport or a Swiss working permit.