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Customer Support Engineer

  • Zurich
  • Work experience
  • Engineer
  • Fulltime
  • Code: 9408
Customer Support Engineer, 1. imageCustomer Support Engineer, 2. imageCustomer Support Engineer, 3. image

We are a world leading Engine MRO service provider headquartered in Zurich, Switzerland, with over 90 years of experience delivering customized maintenance, repair, and overhaul solutions to more than 300 customers worldwide. With a strong global network and a commitment to innovation, excellence, and sustainability, we safely power our customers’ flights every day. We are currently looking for dedicated and skilled individuals to join our Engineer teams at Zurich Airport and Bad Zurzach.
 
As a Customer Support Engineer you will be responsible to provide technical support, definition and implementation of engine work scopes in agreement with the customer. 

Your tasks

  • Support actively by identifying, participating, or leading in problem solving activities or initiatives
  • Prepare and define engine work scopes for engine shop visits regarding customer requirements, SR Technics technical standard and contractual obligations
  • Optimize the Workscope in regard of performance, reliability, shop visit costs and turnaround time
  • Be technical customer support for these engines during the shop visit
  • Define and improve the technical standard and maintenance concept of the PW1100G-JM mainly and LEAP Part 145 and all quality and commercial aspects
  • Support commercial Product Management regarding contractual issues as removal plan and workscoping incl. LLP (Life Limited Parts) management
  • Execute and participate at technical customer co-ordination meetings

Your Profile

  • ETH, BSc, FH or HF
  • Aviation Engine MRO industry experience
  • Knowledge of English (level B2) and German language (level B2) is preferred 

We offer

We offer an attractive position in a global and dynamic company. Through competitive employment conditions, you will have the opportunity to develop both professionally and personally.
 
Our benefits system is created with our people’s best interest in mind and designed to aid in everyday life and situations. Take a look at them on our website by clicking below:
 
www.srtechnics.com/careers/employee-benefits
 

If you wish to apply to this position, kindly fill out the application form.

For other inquiries please contact us at: globalrecruitment@srtechnics.com

Please note that due to Swiss immigration regulations, we currently only consider applicants holding an EU passport, Swiss passport or a Swiss working permit.

  • Magdalena Milenic
  • Talent Acquisition Specialist

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