SR Technics careers open positions

Documentation specialist (Account Management Support)

As a part of the Account Management Support team, the Documentation Specialist is responsible for the collection of the incoming paperwork, for ensuring delivery of the outgoing paperwork and for managing any documentation request or feedback from customers.

Your tasks

  • Review induction plan and request in time paperwork from customers
  • Review received paperwork and provide it to Engine Services Engineering Department for update of Check list
  • Follow up with customer and resolve clarifications required
  • Liaise with Engine Services Engineering Department to find common understanding
  • Escalate in time to Head of Account Management any issue with process
  • Review output plan and ensure that all paperwork is provided within contractual timeframe to customers
  • Upon request, provide paperwork to customers (within contractual obligations)
  • Receive requests for paperwork clarification or correction
  • Address to various owners of the paperwork
  • Collect answers and provide in time feedback to customer
  • Be focused on customer needs and satisfaction

Your profile

To fulfill this position successfully, your qualifications must include:
  • University degree in Engineering or equivalent experience
  • High motivation to work within MRO industry (Engine Services preferably)
  • Good understanding of the technical concepts  
  • Good knowledge of MS Office (Excel, in specific)
  • Fluency in English (written and oral)
  • Organizational skills and ability to coordinate the tasks
  • Customer-oriented personality

Your chance

  • An attractive position in a global and dynamic company in the aircraft maintenance business
  • Competitive employment conditions
  • Opportunity for professional and personal development
Thank you for your interest.

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our company.

Please note that only candidates who meet the listed requirements will be contacted.