SR Technics careers open positions

Field Service Representative

The Field Service Representative is the primary onsite interface for customer on all matters related to the operational execution of their ICS contract. He/she drives the onsite customer support for all operational, logistics and engineering matters. He/she functions as the liaison officer for all remote SR Technics functions.

Your tasks

  • To promote a positive Safety Culture and to ensure that Safety and Quality Policy is communicated/promoted and implemented within the Organization and with customers
  • To ensure that all elements of the SMS are properly implemented, maintained and continuously
    improved by fulfilling all SMS related duties and responsibilities as defined in SMS Manual
  • To act as a focal point for SR Technics at the customer’s and at SR Technics for the customer
  • To provide customer assistance for technical and operations issues relating to aircraft operations,
    engineering, maintenance, repairs, modifications, service delivery and logistics support
  • To review engineering changes with regards to their effect on the product in the field, including
    maintenance documentation updates and coordinating communication with customers on impact to
    their operations
  • To prepare and distribute in alignment with the account manager, the SR Technics service delivery
    key performance reports according to contractual service level
  • To understanding the key reason for KPI failure, to escalate to Operations any concerns and to drive short and long-term improvement actions
  • To escalate customer complaints to peers, colleagues and superiors and to follow the quality process for immediate communication of all occurrences, incidents and accidents
  • To follow up closely with customers to obtain removal forecasts, maintenance check plans, RSPL
    updates, customer stock updates as timeline required
  • To conduct monthly technical meetings with customers to review operation and technical issues
    involving engineering department (e.g. fleet engineers, component engineers, etc.)
  • To conduct weekly Customer Induce Damage (CID) / Foreign Object Damage (FOD) meetings for
    binder review and approval with recharge team, engineering team and customer
  • To work closely with account manager on monthly/ bi-monthly/ quarterly key performance index and contribute on unsolved operational issues for escalation and improvements
  • To actively guide customers to correct matrix request and healthy component ordering behaviour and to challenge unjustified removals
  • To monitor and actively manage with Operations the customer component return performance
  • To coordinate on phase in/ out of fleet and components

Your profile

  • Minimal Bachelor Degree in engineering / aerospace engineering or related studies
  • Minimal 5 years of experience in engineering / aerospace working for an airline, OEM or MRO
  • Minimal 5 years of experience in customer facing roles preferably with onsite experience
  • Knowledge in logistics, warehousing and export control regulation
  • Proficiency in using computer software (e.g. Microsoft Office, SAP, Sharepoint)
  • Proficiency in English language (Oral and Writing) is a must and local language (Oral and Writing) will be added advantage
  • High level of intercultural awareness culture and customer behaviour
  • Ability to work alone with a pro-active and problem solving mindset

Your chance

  • To work in an attractive position in a global and dynamic company in the aircraft maintenance business with competitive employment conditions
  • To have the opportunity for professional and personal development
Thank you for your interest.
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