SR Technics careers open positions

Account Manager

  • Zurich
  • Work experience
  • Architecture, Civil Engineering
  • Fulltime
  • Code: 9289
Account Manager, 1. imageAccount Manager, 2. imageAccount Manager, 3. image

We are a world leading Engine MRO service provider, headquartered in Zurich, Switzerland, with over 90 years of operational experience. Our unwavering dedication to innovation, excellence and environmental responsibility propels us forward on our journey to becoming the leading, most customer-centric, and sustainable Engine focused MRO worldwide.

Working with an extensive network of partners and business development offices in Europe, the USA, Asia and the Middle East, we offer comprehensive, fully customized solutions for the Maintenance, Repair and Overhaul of aircraft engines, airframes and components sales business including impeccable technical support to over 500 customers worldwide. Our mission: We safely power your flight.
 
As an Account Manager you will be accountable for the fulfillment of the Integrated Component Services customer contract from contracting to ramp-down. He/she drives the extended customer-facing functions and for contract execution (operational and financial), contract profitability and customer satisfaction. You will steer contract reviews and amendments, customer retention as well as sales efforts towards contract extension and upselling. You will be the primary SR Technics’ customer interface.

Your tasks

  • Manage end-to-end customer contract execution in collaboration with Product Management, Operations, Supply Chain, Procurement, Finance, and Legal
  • Monitor and drive improvement of operational and financial KPIs (e.g., OTD, return performance, revenue, gross margin) to ensure contract profitability
  • Oversee financial planning processes, including budgeting, forecasting, invoicing, dispute resolution, and timely payment (DSO).
  • Lead contract lifecycle activities, including amendments, risk identification, and development of overall account strategy
  • Maintain strong customer relationships through effective communication, complaint handling, and escalation management in line with quality processes
  • Drive continuous improvement in customer-specific operations and service performance
  • Report on contract performance and organize/chair regular internal and external meetings with stakeholders and management

Your Profile

  • Master’s Degree in Business Administration / Marketing / Supply Chain / Legal / Engineering or equivalent
  • Minimum 5 years of experience in sales or account management in the aerospace industry or equivalent industrial environment
  • Strong understanding of the aerospace business, airline environment and/or related MRO business
  • Strong business acumen and contract understanding
  • Core competencies in business economics and finance.
  • Strong communications, negotiations and intercultural awareness skills
  • Fluent in English, any other language is an add-on

We offer

We offer an attractive position in a global and dynamic company. Through competitive employment conditions, you will have the opportunity to develop both professionally and personally.
 
Our benefits system is created with our people’s best interest in mind and designed to aid in everyday life and situations. Take a look at them on our website by clicking below:
 
www.srtechnics.com/careers/employee-benefits
 

If you wish to apply to this position, kindly fill out the application form.

For other inquiries please contact us at: globalrecruitment@srtechnics.com

Please note that due to Swiss immigration regulations, we currently only consider applicants holding an EU passport, Swiss passport or a Swiss working permit.
  • Anita Nastasijevic
  • Talent Acquisition Specialist